Slow internet in South Africa and fixing it with the awesome, RocketNet Probe app

Slow internet in South Africa can be like waiting in a plane on the runway and never taking off. You know where you want to go, you paid for the vehicle to get you there but you just not getting any movement. In this article we explore what can cause slow internet in South Africa and how you can be in the ‘flying’ seat when exploring and fixing the issue.

Ever been probed? One definition of probe is ‘a blunt-ended surgical instrument used for exploring a wound or part of the body’. Sounds kind of cold and invasive! Rest assured, while we won’t be probing you with anything, our app does just that when trying to fix your slow internet in South Africa. Phew!

With the RocketNet Probe app we are able to accurately diagnose with medical precision the cause of your slow internet connection and help you remedy the issues to get you flying again.

1. Put yourself in the flying seat

Slow internet in South Africa can be a real deflater and sometimes dealing with a technical consultant over the phone can be even more frustrating (not our consultants of course). Please hold, please reboot, did you leave it unplugged for 15 seconds, okay great, please hold, “What? Still?”

With the RocketNet Probe app you have the control, in your hands, in real-time, and you invite our technical support representative into your space, in your time for troubleshooting and running various network tests to try and determine what slow internet issues you may be experiencing and how it can be resolved.

2. How to get started fixing slow internet in South Africa with the probe app

When you experience slow internet in South Africa, simply download (if you haven’t already) the RocketNet Probe app either from Google Play or from the Apple App Store. Once downloaded, open the app and you will see a unique customer key in the top right-hand corner. Simply give that key to our technical representative and they will get to work at lightning speed on identifying your issue.

From the application, you can check your wifi router, by placing your phone next to the device, scan your network for feedback on the quality of connection, download and upload speeds, wireless channels being used, Wi-Fi frequency, surrounding Wi-Fi networks, network topology and much more. You can also send a photo directly from your phone to our consultant on the other end of the application or, if necessary, open your phone’s camera for a live video feed of your set up so that our consultant can let you know which device is which and what is what.

3. What happens next

The RocketNet consultant will see a whole bunch of data, that we don’t bore you with on your end of the application. This data will help the consultant to determine what the slow internet issues are, such as:

• Wi-Fi frequency
• Wi-Fi signal strength
• Channel congestion levels
• And much more

With just a few taps of your screen, RocketNet Probe completes the tests required to identify and help resolve potential causes of slow internet, so you can feel the exhilaration of that take-off and enjoy your internet package to the fullest.

Please download the RocketNet Probe app from your phone’s app store, today!